BeezDesk CRM by MailBeez

Es könnte für Kunden eine Retourenanmeldung integriert werden. Folgendes sollte möglich sein:Eine Tabelle, in der die Artikelnummern eingetragen werden können. Eine Spalte sollte zur Verfügung gestell...

Schön wäre auch, wenn im Dashbord die Bestellbestätigungen bei denen Kunden Kommentare mitgesendet haben gesondert gekennzeichnet würden.

Will man die Tickets über Mailbeez Desk beantworten, sollte man auch die gleichen Tags setzen können, wie in Live Agent. Sonst muss man dies nachträglich in LA tun; was natürlich stumpfsinnig ist.

Bitte die Statusmeldungen, welche über Modul "Bestell-Status Änderung V2.1" generiert werden, auch über die API an LA übergeben.Diese sind ein wichtiger Teil der Kundenkommunikation, die auch "Meldung...

It would be nice to have the customer account be the same for the helpdesk as the shopping cart. That way we could place links in the account page to ticket history.

wäre schön, wenn ganzer Artikelname zu sehen wäre (evt. auf 2 Zeilen) oder bei Mouseover (titel-tag) ab Beezdesk Kundeninsight V2.41

Customer Company Name, Customer Name, Email Address, Phone Number, City, State, Account created on, Account status (active or inactive), Last Order Placed On, Last Order Value, Number of Orders in Las...

Guests and customers may be handled differently in some shops.Therefore it might be useful to highlight this information by calling it "guest insight" and also changing the background color.

Would be useful to be able to block certain emails being sent to a user from the side of the open ticket 'customer information' pane.Could be merchant configurable, so for example, the Review Reward e...

Currently only tickets of customers are listed in the Shop-Admin.Listing non-customer Tickets would allow shop-admins to primarily work in their shop and only switching to the help desk application wh...

CCGV which is required for osCommerce, allows customers to hold a balance. Presently there is no way to manage that balance other than reissuing new credit codes, and the customer applying the codes. ...

It would be nice to know when one of your better customers has placed an order so that you can give them a bit of extra special attention

It would be nice to be able to add or remove customers from the opt out list from the customer view. Some customers tend to mention by phone or by email that they would prefer not to be contacted, so ...

The BeezDesk Customer Insight only showing customer First Name and Last Name. There should be option to display Company Name along with First Name and Last name. B2B website individual name does not h...

Responsive Template Manager should have option to include newly added products to select automatically in automatic email processing. Our industry more rely on new products that increase customer resp...

BeezDesk should have options to add user defined field for customer. The custom fields would allow B2B Company to track customer details like business license tracking, credit approval status, etc. Us...

1. Nopurchase O Meter (List of customer created an account in last X number of days but didn't placed an order) 2. Winback O Meter (List of customer didn't placed an order in last X number of days) 3....