Home > Feature Suggestions > BeezDesk CRM by MailBeez

BeezDesk CRM by MailBeez

MailBeez report to support different reporting requirement
1. Nopurchase O Meter (List of customer created an account in last X number of days but didn't placed an order) 2. Winback O Meter (List of customer didn't placed an order in last X number of days) 3....
New
Jun 10, 2016
General CRM Report - Customer Status Report
Customer Company Name, Customer Name, Email Address, Phone Number, City, State, Account created on, Account status (active or inactive), Last Order Placed On, Last Order Value, Number of Orders in Las...
New
Jun 10, 2016
Company Name in BeezDesk Customer Insight
The BeezDesk Customer Insight only showing customer First Name and Last Name. There should be option to display Company Name along with First Name and Last name. B2B website individual name does not h...
Completed
1
Apr 26, 2016
BeezDesk for B2B Customer
BeezDesk should have options to add user defined field for customer. The custom fields would allow B2B Company to track customer details like business license tracking, credit approval status, etc. Us...
Completed
1
Apr 26, 2016
Mail Beez email template
Responsive Template Manager should have option to include newly added products to select automatically in automatic email processing. Our industry more rely on new products that increase customer resp...
Under review
Apr 14, 2016
Maintain Opt Out list from customer view
It would be nice to be able to add or remove customers from the opt out list from the customer view. Some customers tend to mention by phone or by email that they would prefer not to be contacted, so ...
Completed
1
Sep 18, 2014
Artikelname abgeschnitten
wäre schön, wenn ganzer Artikelname zu sehen wäre (evt. auf 2 Zeilen) oder bei Mouseover (titel-tag) ab Beezdesk Kundeninsight V2.41
Completed
1
1
Jun 06, 2014
Flag good customers
It would be nice to know when one of your better customers has placed an order so that you can give them a bit of extra special attention
Planned
1
Jan 02, 2014
Customer login same as shopping cart.
It would be nice to have the customer account be the same for the helpdesk as the shopping cart. That way we could place links in the account page to ticket history.
Planned
1
Dec 18, 2013
Manage/View Customer Credit/Coupon balance
CCGV which is required for osCommerce, allows customers to hold a balance. Presently there is no way to manage that balance other than reissuing new credit codes, and the customer applying the codes. ...
Under review
4
Dec 04, 2013
Beez Statusmledungen auch an LA übergeben
Bitte die Statusmeldungen, welche über Modul "Bestell-Status Änderung V2.1" generiert werden, auch über die API an LA übergeben.Diese sind ein wichtiger Teil der Kundenkommunikation, die auch "Meldung...
Under review
1
Nov 12, 2013
Tags setzen
Will man die Tickets über Mailbeez Desk beantworten, sollte man auch die gleichen Tags setzen können, wie in Live Agent. Sonst muss man dies nachträglich in LA tun; was natürlich stumpfsinnig ist.
Under review
1
Nov 07, 2013
Listing Non-Customer Tickets in Shop-Admin
Currently only tickets of customers are listed in the Shop-Admin.Listing non-customer Tickets would allow shop-admins to primarily work in their shop and only switching to the help desk application wh...
Under review
Aug 28, 2013
Mail Beez email blocking from ticket system Customer Info pane
Would be useful to be able to block certain emails being sent to a user from the side of the open ticket 'customer information' pane.Could be merchant configurable, so for example, the Review Reward e...
Under review
Aug 28, 2013
Bestellbestätigung mit Kommentar vom Kunden kenntlich machen
Schön wäre auch, wenn im Dashbord die Bestellbestätigungen bei denen Kunden Kommentare mitgesendet haben gesondert gekennzeichnet würden.
Under review
1
Jul 03, 2013
Retourenanmeldung
Es könnte für Kunden eine Retourenanmeldung integriert werden. Folgendes sollte möglich sein:Eine Tabelle, in der die Artikelnummern eingetragen werden können. Eine Spalte sollte zur Verfügung gestell...
Under review
1
Jun 18, 2013
Guest Insight
Guests and customers may be handled differently in some shops.Therefore it might be useful to highlight this information by calling it "guest insight" and also changing the background color.
Under review
1
Mar 05, 2013